About us

Caring Hands Charity is a volunteer led registered charity established since 1992 and registered in 1994.

Our Trustees:

The charity is managed by a team of volunteer Trustees with skills and expertise in various fields including social care, finance, community regeneration and local knowledge. They meet at least once every month to evaluate the work carried out, and consider future projects alongside existing services.


From left to right: Norah Sweeney, Bob Langley, Geoff Kell, Barry Noble, Nancy Humphrey MBE and Sheila Brown

The Trustees work hard to maintain the high standards that people expect from us.  They agree that listening to our beneficiaries is a very important. It plays a vital role in the design and development of all services, most importantly, it helps us to provide what people say they need, not what we think is needed.

Our Patron:

Our newly appointed patron is the Bishop of Newcastle, the Right Reverend Christine Hardman.

We are looking forward to working with our new Patron and hope to have a long and productive relationship.

hardman christine


Our Staff:


dawn manager          

Dawn - Manager

Dawn is our full time manager who is responsible for and the practical and organisational support of all services, staff and volunteers. Her role also includes completing grant applications.

lana  administrator  

Lana - Administrator

Lana is our part time administrator, she deals with general office support, playing an important role in the team and is an asset to our organisation.

ray handyman  

Ray - Handyman

Ray is our handyman and he's been with us for quite a few years now, he attends to most of the job requests that we receive but, it's important to note, that he has support from our volunteers too.


Brian - Launderette Attendant

Brian is our Launderette Attendant and he is available for duty three days each week. He also volunteers for our collection service and is a massive support to our charity.


Our wide ranging team of volunteers consists of both young and old, from students to pensioners. They offer their time, skills and expertise freely to directly support our services.

We have always depended primarily on grants from Trusts and Foundations to support our financial needs, and we also work hard to generate around 30% towards our income from services and donations. We have contractual agreements with Newcastle Adult and Culture Services.

Our Mission Statement

To sustain the independence and quality of life of older and disabled people, who live mainly, but not exclusively, in the East End of Newcastle upon Tyne, through the active support of volunteers.

Our Commitment to Quality

Caring Hands Charity aims to provide services in which:

  • The highest possible standards of support are provided
  • The rights and satisfaction of all our users are paramount
  • The rights and satisfaction of our volunteers, trustees and staff are protected  

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  Our Timeline:

  • 2012 - Website updated
  • 2010 - Counselling Service launched
  • 2007 - Became an Umbrella Body for Criminal Records Disclosure (now titled 'Disclosure & Barring Service' or DBS)
  • 2005 - Website launched
  • 2003 - ‘Bottle in the Fridge’ Scheme Launched
  • 2002 - New Community Launderette opened
  • 2000 - Free Internet Service launched
  • 1999 - Became a collection point for Moneywise Credit Union
  • 1998 - Aromatherapy Massage Service launched
  • 1998 - Library Service launched
  • 1998 - Community Minibus for hire provided (NOTE: this service is no longer available)
  • 1997 - Welfare Benefits Advice Service launched
  • 1997 - Handyman Service launched
  • 1997 - Drop In Service launched
  • 1997 - First Stop Advice Service
  • 1996 - Pop In/Befriending Service launched
  • 1995 - Shopping and Day Trips Service launched (NOTE: this service is no longer available)
  • 1995 - Loan Equipment Service  launched (now titled 'Small Aids Equipment')
  • 1994 - Caring Hands Became a Registered Charity
  • 1992 - Lunch Club Service launched
  • 1992 - Laundry Collection and Delivery launched
                       Caring Hands Charity              Caring Hands Community Launderette
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Newcastle City   Newcastle Fund   unw1