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Welfare Benefits Advice

The Welfare Benefits Advice service is free of charge and available to people who live in the East End of Newcastle upon Tyne.


How Can We Help

All advice is impartial and completely confidential.

We provide help and advice relating to most Welfare Benefit Issues.

A short examination of your benefits can be carried out to confirm you are receiving the correct amount of entitlement.

Our expert could help you to claim benefits which you may be entitled to.

We can help you to complete all necessary application forms and negotiate with relevant departments, relating to many ongoing benefit problems on your behalf.  If we are able, we may provide representation at Social Security, Disability and Medical Appeal Tribunals. 

We are registered with Advice UK and our advice workers attend training seminars to keep them updated of any changes introduced in relation to the benefits system.

How and When to Get in Touch

  • During Office Hours - contact us in person, by phone or email

  • Every Tuesday 10.00am-12.30pm – Telephone Help and Advice service (no appointment needed). Our adviser will speak with you at their earliest opportunity. You may have to wait or be asked to wait for a call back at a specific time.

  • Every Wednesday 10.00am-3.00pm – Appointments only.  These appointments are booked after an initial call from the advisor.

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