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Chats and Visits Better known by some as 'Befriending' this service depends on the support of our trained volunteers. Our visitors provide a friendly face and welcome company to vulnerable older people who live mainly in the East End of Newcastle upon Tyne. How the Service Works Initial visits will be arranged by the Co-ordinator. Once people have been ‘matched’ with each other a date is booked to begin visits, The service has developed over many years this has resulted in both individual and visitor agreeing further visits and this is then administered by the office. Hospital visits may be arranged as a matter of urgency, especially if relatives are finding it difficult to attend during the advised visiting hours. We can arrange for a telephone call to people at home, maybe it’s just a friendly voice or a reminder that someone is listening. Whatever the reason this telephone service can be initiated quite quickly, unfortunately the service can only be administered during our opening hours. There is currently a huge demand for the visiting service, so there will be a waiting period, but we will keep you updated on the progress of 'matching' people. Volunteers Needed There is currently a huge demand for the visiting service and we are always recruiting top class volunteers . If you, or anyone you know would be interested in joining our team, please get in touch by email or view our full contact details

COMING SOON......SAVE THE DATE ​ THURSDAY 14th DECEMBER 2023 ​ Something festive is happening in Wretham Place and someone special is coming to Caring Hands Charity

Laundry Collection and Delivery We will collect laundry from your home, wash, dry, fold and deliver it back on the same day. The Laundry service is one of our core services which is available for elderly and disabled people. More Than a Collection This is a chance to pop in and check on someones wellbeing. Our volunteers take their role very seriously, this is a weekly check on the health and safety of someone in their home. We have details of emergency contacts in case of an emergency and although it is not often, we have had need to use these in the past. We may be the only person that our member sees in a week, we can offer a quick hello and take note of any issues that may have come up in that week, are they saying they're lonely? would they like company? can we offer them further supports? All of these issues can become overwhelming if there is no-one to share with. Our volunteers and staff complete safeguarding training to help them spot the signs of problems. We share information with members, what's happening in the community, various support agencies and services aimed at older people that they wish to investigate further. So this is more than a wash a week service. Details of the Service We provide this service every Wednesday and use our very own Community Launderette in Shieldfield. Individuals can be placed onto a weekly, 2 weekly or 4 weekly rota, depending on their need. A volunteer will collect laundry from your home starting at around 8.30am, then they'll deliver it back after 2pm on the same day. Individuals, relatives, carers, and/or professional and voluntary agencies can access this service on someones behalf, in all cases we would not begin any service without the agreement of the person directly requiring support. Forms are available from the office, they can be completed over the telephone, or send us an email, whatever is easiest for you. Our Subsidised Pricing For Laundry Collection and Delivery To Collect, Wash Dry, Fold and Deliver back to your door, prices are as follows; Regular Size Service £5.00 Larger Size Service £7.00 Prices include soap powder and transport charge of £1.00 within the Ouseburn Ward. The transport charge will increase depending on the mileage used. We provide one laundry bag free of charge, to be filled comfortably, but able to fully close so volunteers can handle easily. (Additional or replacement bags can be purchased for £1.00 each.) ​ We aim to keep our charges as low as possible for our more vulnerable members of the community, this is only possible with financial support from our funders and the Community Launderette in addition to the increasing physical volunteer input. Prices may change due to rising costs, but we try to update as soon as these are identified.

Volunteer Testimonials See for yourself what our volunteers say about working with Caring Hands Charity. Contact us for further information, you won't regret it! or complete an application form here

Our Team We have a five board members, one full time and two part time employees. The number of volunteers varies although on average we have the support of at least 53 at any one time. Our Trustees From left to right Linsley de la Hunt, Mark Butcher, Geoff Kell, Emmanuel Oshadami and our Chair Bob Langley Trustees meet regularly every month to keep involved with the development and strategic planning of the charity. They are passionate about the overall present and future plans for the charity to remain active and evolve with the changing needs of our beneficiaries. Dawn Henderson Manager Dawn is our full time manager who is responsible for and the practical and organisational support of all services, staff and volunteers. Her role also includes completing some grant applications. Joanne Lucas Office Administrator Joanne is our first point of contact in the office and works four days each week. Joanne is our team organiser and supports all of the behind-the-scenes tasks. We have volunteers who help with the office duties too. Ray Cushing Handyman Gardener Ray is our handyman and he's been with us for quite a few years now, he attends to most of the job requests that we receive but, it's important to note, that he has support from our volunteers too. Brian Richardson Launderette Assistant Brian is our Launderette Attendant and he is available for duty three days each week. He also volunteers for our collection service and is a massive support to our charity.

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Come Volunteer With Us We welcome applications from anyone interested in joining our team. Anything Interest You ? Get in Touch Complete the Application Form and we'll be in touch Laundry Help Needed Drivers for Collections. General support in the Launderette. Washing in, washing out, dry and fold. Anyone interested in any or all of these tasks, we need your help! Help in the Office General Office duties, often data input and telephone calls. We have our own database that needs regular attention, but there's always something to keep everyone busy. Garden Tidy-ups Our older residents need help with small garden maintenance up to clearing overgrown gardens. You decide how much time you can offer. Experts at being Expert ! Social Media, Website update, IT problem solving, there are lots of experts out there who would be a great asset to the team, a couple of hours each month, or dare we say weekly! Chats and Home Visits Join our team of dependable visitors who are happy to offer some of their free time to chat with lonely older people. Ring or make a house call, meet up for a chat and a cuppa. We have a waiting list and need your help. Trustees Interested in joining the board? What can you offer us and how can we interest you? The board needs commitment and consistency from whoever is interested. This is not a role for the faint hearted

General Advice and Signposting We're Here to Help. A Problem Shared etc...... We have a great team ready to help you with a variety of issues. We can search the internet or our huge knowledge database. We have good relations with our contacts within the caring community and they are a good source of information, they can often guide us through the maze of information out there. If you aren't sure where to get support and guidance, who to contact, how to get in touch, which areas are covered, and so on........ then let us try our best to point you in the right direction. ​ Get in touch with us, we could make a positive difference today We're Always Happy To Help

Handyman and Gardening This service can be accessed by frail older and disabled people in need who live in the East End of Newcastle upon Tyne The Tasks We Can Help With Gardening Garden tidy ups are carried out to keep access routes open and to help maintain a manageable garden. Small Repairs A small repair could be a safety issue, tacking a loose carpet down, fitting a new light bulb or even shifting to contents of a cupboard for ease of access so no climbing for items. Decorating Painting walls, doors and skirting boards. Cleaning up the decor so people can enjoy their surroundings Charges for the Handyman Service This is a free service to those beneficiaries who match the criteria. We provide the labour and you provide the equipment. There is an administration fee of £8.00 per task and we are happy to accept all donations from our grateful users. ​Please contact us directly for further detailed information on criteria. area and tasks.

Call for Volunteers! Caring Hands Charity needs your support urgently in the following areas Contact us for further information, you won't regret it! or complete an introduction form here Minimum Commitment Two Hours Each Week Services Laundry Collection and Delivery Community Launderette Both of these services need urgent support . Our Wednesday collection service is vital for some of our more vulnerable people. We are in need of a driver and assistance with the laundry itself. Driver hours are approximately 8am - 11am then again 2.30pm - 4.30pm this could be shared role, but dependability is key. Laundry assistants are needed for all of the opening times . Both community and collections on Wednesdays. Please get in touch if you want to offer a few hours each week to support these services. Minimum Commitment One Hour Each Week Service Chats and Visits This is a great opportunity to make a difference to a persons quality of life. Sometimes it's just about letting people know we care. This is one of the ways we can reduce loneliness and isolation, especially in relation to our older, frail community members. Let's make a difference, one hour at a time!! Minimum Commitment One Hour Each Week Service Office Support We would welcome you into the office, really come and see us! General duties may include reception, answering calls, replying to emails etc. Want to get into data collection and recording, this can be arranged, how about being a bit of an IT expert ? we can use all of these skills and more, give us a call for further information.

Donations All donations are most gratefully accepted. Every penny donated supports our charity and your kindness is appreciated. There are many ways to donate to Caring Hands Charity, In Person By Post Online Paypal Giving Link Paypal Amazon Smile Here are the details and links to choose from. Thank you for your kindness Please make Cheques payable to - Caring Hands Charity deliver in person or post to - Caring Hands Charity, 34 Wretham Place, Shieldfield, Newcastle upon Tyne NE2 1XU We have donation envelopes available, ask a volunteer to provide one, they are all set to be posted back to us. For security please don't post cash, deliver by hand, or pop into a donation envelope to be returned by a volunteer. PayPal Giving Link: https://www.paypal.com/gb/fundraiser/charity/3581823 Amazon donates to Caring Hands, at no cost to you! yes that's right. Shop on AmazonSmile at https://smile.amazon.co.uk/ch/1039527-0 ​