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At Caring Hands Charity, we are committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, use our services, and contact us, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time.

Any questions regarding this Policy and our privacy practices should be sent by email to 

or by writing to

Caring Hands Charity 34 Wretham Place, Shieldfield, Newcastle upon Tyne NE2 1XU.

Alternatively, you can telephone 01912615234.


Who are we?

We are Caring Hands Charity, our objects are the relief of those need by reason of age, ill-health, disability, financial hardship, or other disadvantage through the provision of specialist services and facilities that relieve such needs and promote continued independent living.

The promotion of the voluntary sector, but not limited to, volunteering.

Caring Hands Charity is a registered charity (no. 1039527) The registered address is Caring Hands Charity 34 Wretham Place, Shieldfield, Newcastle upon Tyne NE2 1XU. Our charitable status was established in 1994 and volunteers support the charity by providing direct input to at least 80% of the services offered.


How do we collect information from you?

We obtain information about you when you use our website, for example, when you contact us about products and services, and/or to donate. We collect information necessary to provide services, advice, and general signposting. We collect information on are, age, gender, service provided and need, and any such information required to offer support to beneficiaries and stakeholders. We collect feedback from beneficiaries and stakeholders directly by telephone, email, text, mail, and personal contact, to obtain statistical information which supports our grant conditions and development strategies.


What type of information we collect from you?

The personal information we collect might include your name, address, email address, DOB and telephone details, and information regarding what web pages, Facebook pages you access and when. If you donate online or purchase a product from us, we do not hold your card information, this data is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained see Third Party Product Providers.


How is your information used?

We may use your information to:

  • process a donation that you have made.

  • process requests that you have submitted.

  • conduct our obligations arising from any contracts entered by you and us.

  • support our grant conditions and development strategies.

  • seek your views or comments on the services we provide.

  • notify you of changes to our services.

  • send you communications which you have requested and that may be of interest to you.

These may include information about campaigns, appeals, other goods, and services or process a grant or job application.

We review our retention periods for personal information on a regular basis. We have a legal requirement to hold certain types of information to fulfil our statutory obligations (for example the collection of Gift Aid). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or if is set out in any relevant contract you hold with us.

Who has access to your information?

  • We will not sell or rent your information to third parties.

  • We will not share your information with third parties for marketing purposes.

  • Third Party Service Providers working on our behalf: 

  • We may pass your information to our third-party service providers, agents’ subcontractors, and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process donations and send you mailings).

However, when we use third party service providers for example Volunteers, we disclose only the personal information that is necessary to deliver the service, please be reassured that we will not release your information to third parties beyond the Caring Hands Charity Network, unless we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.


Third Party Product Providers

When you are using our secure online donation pages, a third-party, who specialises in the secure online capture and processing of credit/debit card transactions, will process the data. If you have any questions regarding secure transactions, please contact us.

We may transfer your personal information to a third party as part of if we are under a duty to disclose or share your personal data to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.


Your choices

You have a choice about whether you wish to receive information from us. If you do not want to receive any further information then please inform us by email, phone, or text message. We will not contact you for marketing purposes if you have indicated that you do not wish us to contact you. You can change your marketing preferences at any time by contacting us by email: or telephone on 0191 2615234.


How you can access and update your information

The accuracy of your information is important to us. We are working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at:  or write to us at: Caring Hands Charity 34 Wretham Place, Shieldfield, Newcastle upon Tyne NE2 1XU. Alternatively, you can telephone 0191 2615234.


You have the right to ask for a copy of the information Caring Hands Charity hold about you (we may charge up to £10 for information requests) to cover our costs in providing you with details of the information we hold about you.

Security precautions in place to protect the loss, misuse, or alteration of your information

When you give us personal information, we take steps to ensure that information provided is securely stored. Any sensitive information (such as credit or debit card details) is encrypted and protected by third party payment processor (PayPal) When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Non-sensitive details are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.



We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you.


Use of 'cookies'

Like other websites, the Caring Hands Charity website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences.


Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.


Sixteen or Under

We are concerned to protect the privacy of children aged sixteen or under. If you are aged sixteen or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.


Review of this Policy

We keep this Policy under regular review. This Policy was updated in May 2022

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